Frequently Asked Questions

Find answers to the most common questions about our services, payment, and project process.

Absolutely. We serve clients globally and are proud to have worked with individuals and businesses across Africa, Europe, North America, and beyond.
  • Local clients: Bank transfer, Paystack, Flutterwave.
  • International clients: PayPal, Stripe, Wise, or direct wire transfer.
We accept Naira (₦) for local transactions and USD ($), GBP (£), or EUR (€) for international payments. Currency conversion fees may apply depending on your payment provider.
We operate on West Africa Standard Time (WAT), Monday to Friday, 9:00 AM – 6:00 PM. International clients should expect responses within 24 hours on business days.
Yes. All clients receive a digital invoice detailing the project scope, payment terms, and applicable taxes or fees.
Refunds are milestone-based and may apply if a project is canceled before a milestone is approved. Each service includes free revisions. For full details, please refer to our dedicated Refund & Revision Policy page.
Small services (like voice-overs or single 3D assets) typically take 2–5 business days. Larger projects (apps, animations, full product design) may take 2–6 weeks. Timelines are always confirmed before starting the project.
Once the project is fully paid for, you own the final approved deliverables for commercial use. We may showcase non-confidential work in our portfolio, unless otherwise agreed upon.
We typically use email, WhatsApp, or Zoom/Google Meet for project updates. For international clients, you can expect replies within 24 hours on business days.